Return / Cancellation Policy
Cancellation / Return Policy
It is possible to cancel the order in the online store.
In case the online order (checkout) is not completed, you can cancel the process by pressing the back key in your browser.
In case the electronic order (checkout) has been completed, please contact a representative of our e-shop (by e-mail at ilektrion@hotmail.gr, or at 2691061232), to inform you further about the procedure to be followed.
Your order can be canceled provided it has not already been processed by the company
According to the provisions of the Law on Consumer Protection, the customer has the right to withdraw unjustifiably and return the product within fourteen (14) days from the date of receipt. The product must be in its original condition, not used, its packaging must be intact (closed) and must contain the original contents. In this case, the return costs will be borne by the customer. The withdrawal statement is exercised in writing or also electronics and the COMPANY is obliged to send a confirmation of receipt of a withdrawal statement as soon as it reaches it.
In case of incorrect shipment of product, which will be due to the Company or its suppliers / partners, the customer will have the right to return the product within fourteen (14) days upon receipt thereof. The product must be in excellent condition, not used, the packaging must be intact and include the original contents. In this case, the return costs will be borne by the Company.
External - Aesthetic Defects:
Upon receipt, the customer is obliged to unpack and inspect the products to confirm the absence of external, aesthetic defects, and in case they exist he has the right to refuse the receipt of the item and return it to the distributor otherwise to announce the existence of aesthetic defects to deadline ten (10) calendar days from the receipt of the item while in case of expiration of this deadline it loses all relevant rights and it is considered that the aesthetic defect was caused after the delivery. The COMPANY is obliged in a short time to replace this item with another, without the external defect. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects.
PRODUCTS WHICH BROKEN DURING TRANSPORT ARE LIABLE AND BURDEN THE TRANSPORT COMPANY.
The warranty does not cover damage caused by:
• From mishandling, misplacement, shock, drop of the exposure product to extreme levels of temperature or humidity and dropping liquids.
• Due to incorrect connection, different current voltage, changes in the mains voltage, and for each use of power supplies, in addition to those specified by the respective manufacturer for each specific product.
